Privacy Policy
Last updated: 15 September 2026
Studio Sukha Yoga & Pilates respects your privacy and understands the importance of protecting your personal and health information.
This Privacy Policy explains how Studio Sukha Yoga & Pilates, referred to as “Studio Sukha”, “we”, “us” or “our”, collects, holds, uses and discloses information when you:
Visit our website
Contact us
Create a booking account
Purchase a class, pass or membership
Book or attend a class or private session
Complete a form or waiver
Interact with us online, by email, by phone or in person
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We also handle health information in accordance with the Health Records Act 2001 (Vic) and the Health Privacy Principles.
The short version
We collect the information reasonably needed to manage bookings, provide our services and support your safety while attending Studio Sukha.
We may collect relevant health information, such as details about an injury, pregnancy or health condition, where it is necessary and you have consented or collection is otherwise permitted by law.
We do not sell your personal or health information.
You can ask to access or correct the information we hold about you or make a privacy complaint at any time.
What information we may collect
The information we collect will depend on how you interact with Studio Sukha. It may include:
Personal and contact information
Your name
Date of birth
Residential or postal address
Email address
Phone number
Emergency contact details
Parent or guardian details where applicable
Booking and membership information
Your Studio Sukha or Mindbody account details
Classes and sessions you have booked or attended
Memberships, passes and packages
Waitlist, cancellation and attendance history
Private, duet, corporate or group-session enquiries
Preferences and information you provide about your experience or goals
Payment and transaction information
Purchases, payments, refunds and account balances
Billing information
Partial payment-card information or transaction references provided by our payment processors
Payment details are processed using third-party booking and payment providers. Their collection and handling of your information are also governed by their own privacy policies.
Health and sensitive information
To help us provide suitable services, we may ask for relevant information about:
Injuries, pain or physical limitations
Pregnancy or postpartum circumstances
Medical or health conditions
Disabilities or accessibility requirements
Advice or clearance received from a healthcare practitioner
Other information that may affect your participation in a class or session
We only collect health or other sensitive information where it is reasonably necessary for our services and with your consent, or where collection is otherwise permitted or required by law.
Please only provide health information that is relevant to your participation at Studio Sukha.
Enquiries and communications
We may keep records of enquiries, feedback, complaints and communications sent through our website, email, phone, social media or booking platforms.
Website and technical information
When you visit our website, we or our service providers may collect information such as:
Your IP address
Browser and device type
Pages visited
Date and time of your visit
Referring website
General location information
Cookie and website-usage information
Photographs and video
We may collect photographs or video footage taken at the studio, classes or events.
We will only use identifiable photographs or footage for promotional purposes where we have obtained consent or are otherwise permitted by law.
You may decline to be photographed or filmed. You may also withdraw your consent for future use by contacting us, although it may not always be practical to remove material that has already been lawfully printed, published or distributed.
How we collect information
We generally collect information directly from you when you:
Create an account or make a booking
Purchase a class, pass or membership
Complete a registration form, questionnaire or waiver
Contact us or submit a website form
Speak with an instructor
Attend a class, appointment or event
Subscribe to receive updates
Interact with our website or social media accounts
We may also receive information through:
Mindbody and other booking or payment platforms
A parent, guardian or authorised representative
Someone making a booking on your behalf
A workplace or group organiser
A healthcare practitioner, where you have authorised the disclosure
Other third parties where you have consented or collection is permitted by law
If you provide personal information about another person, you should ensure you are authorised to do so and that they understand how their information may be handled.
Where practical, you may contact us with a general enquiry without identifying yourself. However, we will usually need accurate identifying, contact and health information to manage bookings, payments and safe participation in our services.
Why we collect and use information
We may collect, hold and use your information to:
Create and manage your account
Process bookings, memberships, passes and payments
Provide Pilates, Yoga and related services
Understand your experience, goals and support needs
Assess whether a class or session may be appropriate
Offer reasonable movement options or modifications
Respond to injuries, incidents or emergencies
Communicate booking confirmations, reminders and timetable changes
Manage cancellations, waitlists and attendance
Respond to questions, feedback and complaints
Organise private, duet, Mums + Bubs, corporate and group sessions
Maintain business, insurance and financial records
Meet our legal, regulatory and insurance obligations
Improve our classes, services, website and customer experience
Send marketing communications where you have consented or where otherwise permitted by law
Protect the safety, security and legal rights of Studio Sukha, our team and our clients
We may also use aggregated or de-identified information for business planning and analysis where individuals cannot reasonably be identified.
If you do not provide information we reasonably require, we may be unable to process your booking, provide a particular service or confirm that a class is appropriate for you.
When we may disclose information
We may disclose relevant information to:
Studio Sukha instructors, staff and contractors
Booking and membership platforms such as Mindbody
Website providers such as Squarespace
Payment-processing providers
Email, cloud-storage, communications and technology providers
Professional advisers, accountants, insurers and legal representatives
Healthcare or emergency services where necessary
Government authorities, regulators or law-enforcement bodies where required or authorised by law
Other parties with your consent
Our instructors and contractors are only given access to information reasonably needed to perform their roles.
We do not sell your personal or health information.
Third-party platforms and overseas processing
Studio Sukha uses third-party platforms to operate its website, booking system, payments and communications. These providers may collect information directly from you and may have their own accounts, terms and privacy policies.
Some service providers may store or process information outside Australia, including in the United States. Their approved contractors or subprocessors may also operate in other countries.
Where Studio Sukha discloses personal or health information outside Australia or Victoria, we will take reasonable steps required by applicable privacy laws to ensure the information is appropriately protected.
We encourage you to review the privacy policies and account settings of services such as Mindbody and Squarespace.
Website cookies and analytics
Our website may use cookies and similar technologies to:
Make the website function correctly
Remember preferences
Understand how visitors use the website
Measure website performance
Support embedded content or booking features
You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.
Third-party content embedded on our website may also collect information in accordance with the provider’s own privacy policy.
Marketing communications
If you choose to receive Studio Sukha news, offers or updates, we may use your contact details to send those communications.
You can unsubscribe at any time by using the unsubscribe option in the message or contacting us.
Unsubscribing from marketing will not prevent us from sending necessary service messages about your bookings, account, membership or timetable changes.
Children and young people
Studio Sukha may collect information about children and young people participating in eligible classes or attending with a parent or guardian.
Where required, we will seek information and consent from a parent, guardian or authorised representative. We may also consider whether a young person has the maturity and understanding to make their own privacy decisions.
We only collect information about babies attending Mums + Bubs sessions where it is reasonably necessary for the session, booking or safety.
How we protect information
Studio Sukha takes reasonable administrative, physical and technical steps to protect personal and health information from:
Misuse or interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure
These measures may include limiting access to authorised people, using password-protected systems and selecting reputable service providers.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
How long we keep information
We retain personal and health information for as long as it is reasonably needed to provide our services, manage our business and meet legal, insurance, financial and record-keeping obligations.
Health information will be retained for any minimum period required under Victorian law.
When information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it, unless the law allows or requires us to keep it.
Some information may remain temporarily within secure system backups until those backups are replaced or deleted.
Accessing or correcting your information
You may ask to access personal or health information Studio Sukha holds about you. You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before providing access or making a correction.
In some circumstances, the law may allow or require us to refuse access or correction. If this happens, we will explain the reason where legally permitted.
A reasonable fee may apply to some health-record access requests where permitted by law. We will tell you about any proposed fee before proceeding.
You may also be able to view or update some account information directly through Mindbody.
Privacy complaints
If you have a question or concern about how Studio Sukha has handled your information, please contact our Privacy Officer.
Please include:
Your name and contact details
A description of your concern
Any relevant dates or supporting information
How you would like the matter resolved
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner
oaic.gov.au
Health Complaints Commissioner Victoria
hcc.vic.gov.au
Data breaches
If Studio Sukha becomes aware of a suspected privacy or data breach, we will take reasonable steps to contain it, assess the risks and reduce potential harm.
Where required by law, we will notify affected individuals and the relevant regulator.
External links
Our website may contain links to other websites or services. Studio Sukha is not responsible for the privacy practices of third parties, and this policy does not apply to information they collect independently.
Changes to this policy
We may update this Privacy Policy when our services, systems or legal obligations change.
The latest version will be published on our website with the date it was last updated.
Contact us
For privacy questions, access or correction requests, or complaints, contact:
Privacy Officer
Studio Sukha Yoga & Pilates
81 & 83 Pynsent Street
Horsham VIC 3400
Australia
Email: mia@studiosukha.com.au
Phone: 0419 218 777